Privacy Policy & Terms and Conditions

Penguin Financial Services limited operates as It is Penguin finance policy to respect your privacy regarding any information we may collect while operating our website. The contents of this website are for the informational and referential purposes only and contents should be considered for guidance of specific financial product. We recommend you to always seek independent financial advice to suit your individual situation.

To the extent permitted by law, will not be liable for any indirect or consequential loss or damage from the display or use of website content. Penguin finance will make no warrant that the functionality of the website will be uninterrupted or error free and will not be liable for any error or omissions in the information provided on the website.

 You agree to indemnify and hold and its employees harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions bought against arising out of any breech by you of the term and condition and other liabilities arising out of your use of this website. These terms and conditions shall be governed by and construed in accordance with the law of New Zealand and you hereby submit to the exclusive jurisdiction of the New Zealand courts. The Privacy act 1993 sets out how we must collect, store, disclose and give access to personal information.


Website Visitors

This website is owned and operated by Penguin Financial Services Ltd., Auckland, New Zealand. All the digital platforms of the company like Penguin Finance Website, social media pages and others that may be added in future are all committed to ensuring the privacy of your information.

We gather following information about the users of and its digital platforms:

  • Personal information provided by the users with their own wish when they complete the online query, or enter any survey/feedbacks or competition, engaging in the webchat or texts.

  • The type of personal information that we collect  will depend on the purpose for which it is collected, may include: Contacts information (name, address, email, phone no), documents required to verify identity (Passport or Drivers license), Financial information (IRD no, tax status, income sources), security information (residential property, vehicle details, personal assets), employment information.

  • By accessing our digital platform identifies the computer device or browser used to access the information and how you use them including IP address, devise, browsers and operating system identifiers. If you do not wish to allow cookies you may change your browser setting to disable cookies.

  • We also collect the information related to the date and time of visit and the pages you are visiting on


Use of information collected

The various information collected can be used towards processing your application form, a product or service or to answer to your query. Its also used to customize the advertising to make it more relevant to your requirements. We will also use information to evaluate our digital platforms and improve on their relevance and functionalities to the users.


Disclosure of information

For us to enhance our relationship with you, we may use your information by offering relevant products and services appropriate to your needs and are at your discretion to take those offers. The gathered information can be shared for the survey or with advertisers and other partners, assuring you that none of the information be sold or no personal information about you to any third party outside Penguin Finance. We may pass your information when required to or permitted by law.


Digital Marketing and Google analytics:

Penguin finance uses third party to do online display of adds on website including Google. These third-party advertising companies may use cookies as well to track and target advertising based on customer browsing history. You may opt out of these third-party cookies via following the link for Network advertising initiatives

We use Google analytics which is a website measurement software to improve the website’s performance and helps in   initiating marketing options. The information related to website users using the information on is gathered by Google Analytics to provide us the information which eventually will help in detailed understanding of our public website users and there are no individual visitors identified. The google privacy policy link help us in further understanding the same

Additional Information

Penguin finance is not responsible for the contents of the websites that our digital platform is accessing. The links provided are only for your convenience purpose and does not declare that we endorse the products offered by those site owners. Please be assured that your information will never be shared with third parties unless you give us permission to do so.

Privacy policy changes

Although most changes are likely to be minor, Penguin Finance may change its privacy policy from time to time, and in Penguin finance sole discretion. We encourage visitors to frequently check this page for any changes to its privacy policy.